Shipping policy

Welcome to Kevin Thorne Jewellery! We're based in Auckland, New Zealand and we're thrilled to offer our products to customers around the globe. Here's what you need to know about our shipping policy:

  1. Processing Time: For standard products that dose not require customization, orders are typically processed within 1-3 business days. During peak periods, processing times may be slightly longer. If your ordered piece requires customization, the lead time will be confirmed through email. (

  2. Domestic Shipping (New Zealand):

    • Standard delivery takes about 2-5 business days.
    • Shipping costs will be calculated at checkout based on the size and weight of your order.
  3. International Shipping:

    • We ship worldwide from Auckland, New Zealand.
    • Delivery times vary depending on the destination but typically range from 7-21 business days.
    • Shipping costs are calculated at checkout based on the destination, size, and weight of your order.
    • Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
  4. Tracking: Once your order is dispatched, you will receive an email with a tracking number so you can follow your package's journey.

  5. Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us immediately so we can assist you.

  6. Returns and Exchanges: Please refer to our Return Policy for details on how to return or exchange items.

  7. Customer Service: For any queries or concerns about shipping, please contact our customer service team.

Thank you for shopping with us!