We're based in Auckland, New Zealand and we're thrilled to offer our products to customers around the globe. Here's what you need to know about our shipping policy:
Processing Time: For standard products that does not require customisation, orders are typically processed within 24 hours. During peak periods, processing times may be slightly longer. If your ordered piece requires customisation, the lead time will be confirmed through email. (contact@kevinthorne.com)
Please note, post services do not operate on weekends and public holidays in New Zealand. We ship out Monday to Friday normally.
Domestic Shipping (New Zealand):
- Standard delivery takes about 1-2 business days.
- Shipping costs will be calculated at checkout based on the size and weight of your order.
International Shipping (Last updated 2026/08)
Australia/Singapore/United States:
- Free shipping with standard 3-10 working days.
- We cover import and export duties and paper works.
Rest of the world:
- Delivery times vary depending on the destination but typically range from 7-14 business days.
- Shipping costs are calculated at checkout based on the destination, size, and weight of your order. We offer free shipping to orders over NZD $2,000.
- Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
Tracking: Once your order is dispatched, you will receive an email with a tracking number so you can follow your package's journey.
Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us immediately so we can assist you.
Returns and Exchanges:
You may return or exchange items within 7 days of receiving your order. Please note the following conditions:
- Items must be in their original, unused condition with all packaging intact.
- You will pay all shipping costs and a 5% handling fee based on the retail price of the exchanged items.
Please be aware that our standard 7-day return policy does not apply to the following:
- High-Value Items: Any single unit with a value exceeding $2,000 NZD is considered a final sale and cannot be returned or exchanged.
- Damaged Items: This policy does not cover items that arrived damaged. If your order is faulty or damaged upon arrival, please contact our support team immediately for a resolution.
How to Return or Exchange:
Please do not send the item back without contacting us. Email us at kt@kevinthorne.com to express intension for return or exchange. We will get back to you within 2 working days.
Customer Service: For any queries or concerns about shipping, please contact kt@kevinthorne.com
Thank you for shopping with us!