We're based in Auckland, New Zealand and we're thrilled to offer our products to customers around the globe. Here's what you need to know about our shipping policy:

1. Processing Time: For standard products that does not require customisation, orders are typically processed within 1-3 business days. During peak periods, processing times may be slightly longer. If your ordered piece requires customisation, the lead time will be confirmed through email. (contact@kevinthorne.com)

2. Domestic Shipping (New Zealand):

   • Standard delivery takes about 2-5 business days.
   • Shipping costs will be calculated at checkout based on the size and weight of your order.

3. International Shipping:

   • We ship worldwide from Auckland, New Zealand.
   • Delivery times vary depending on the destination but typically range from 7-14 business days.
   • Shipping costs are calculated at checkout based on the destination, size, and weight of your order.
   • Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

4. Tracking: Once your order is dispatched, you will receive an email with a tracking number so you can follow your package's journey.

5. Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us immediately so we can assist you.

6. Returns and Exchanges: Please refer to our Return Policy for details on how to return or exchange items.

7. Customer Service: For any queries or concerns about shipping, please contact our customer service team.

Thank you for shopping with us!