We're based in Auckland, New Zealand and we're thrilled to offer our products to customers around the globe. Here's what you need to know about our shipping policy:

1. Processing Time: For standard products that does not require customisation, orders are typically processed within 1-3 business days. During peak periods, processing times may be slightly longer. If your ordered piece requires customisation, the lead time will be confirmed through email. (contact@kevinthorne.com)

2. Domestic Shipping (New Zealand):

   • Standard delivery takes about 2-5 business days.
   • Shipping costs will be calculated at checkout based on the size and weight of your order.

3. International Shipping:

   • We ship worldwide from Auckland, New Zealand.
   • Delivery times vary depending on the destination but typically range from 7-14 business days.
   • Shipping costs are calculated at checkout based on the destination, size, and weight of your order.
   • Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

4. Tracking: Once your order is dispatched, you will receive an email with a tracking number so you can follow your package's journey.

5. Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us immediately so we can assist you.

6. Returns and Exchanges: Please refer to our Return Policy for details on how to return or exchange items.

7. Customer Service: For any queries or concerns about shipping, please contact our customer service team.

Thank you for shopping with us!

Ring fittings can be tricky sometimes. Our fingers change slightly and constantly during the day. Here is a 'step-by-step' guideline to help find the right ring size for you.

All of the rings in the store are referenced with both the international UK (A-Z) and US (1-13) measurement.

If you know the existing ring size that fits you, that is perfect.

If not, checkout the Ring Sizing Guideline. Follow the instructions and measure your fingers twice a day, once in the morning and once in the evening.

If your size is not in the options, you can always request for resizing or customisation. Choose the 'Customise' option, and we will follow up with an email.